How the Art of Hospitality Enhances Long-Term Customer Relationships

How the Art of Hospitality Enhances Long-Term Customer Relationships

Monday, November 4, 2019 1:00pm to 5:00pm


A workshop designed exclusively for Restaurants, Bars, Winery Staff, Culinary Retailers and all retail Businesses to stimulate service awareness, skills and energy in your staff - and educate on the many benefits of delivering high impact customer service.


Understanding Customer Emotions                                            

Saying"NO"Sounding like"YES"

Interactive Behavior Shifts

Tough Customers 101

"Being Right" is a Booby Prize

Creative Expectation Response

Customer Loyalty


Speaker : Holly Stiel is world renown for her substance and style of teaching.
Join in as she guides attendees on an adventure from hospitality
worker to becoming a “Memory Maker”.

About the organizer: The San Francisco Small Business Development Center (SBDC) provides expert no-cost advising and workshops to guide small businesses to success. We work hands-on with entrepreneurs and business owners to address challenges, seize opportunities and help grow our client’s bottom line. For upcoming workshop information, visit

Follow us on social media to get the most updated workshop information:

@San Francisco SBDC


@San Francisco Small Business Development Center

Jacques Bidjima
1 South Van Ness 5 floor Pacific Room 5080
San Francisco

Apply Now

It all starts here. Complete the application and submit your request. A member of the SBDC will follow up with you and help you achieve your small business goals -- at no cost to you.


As concerns continue about coronavirus (COVID-19), we’re here to help you navigate available resources, answer your business questions and be a trusted partner for your business
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Funded in part through a cooperative agreement with the U.S. Small Business Administration. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA or HSU Sponsored Programs Foundation.