How the Art of Hospitality Enhances Long-Term Customer Relationships

How the Art of Hospitality Enhances Long-Term Customer Relationships

Tuesday, September 24, 2019 1:00pm to 5:00pm

A workshop designed exclusively for Restaurants, Bars, Winery Staff, Culinary Retailers and all retail Businesses to stimulate service awareness, skills and energy in your staff - and educate on the many benefits of delivering high impact customer service.


Understanding Customer Emotions                                            

Saying"NO"Sounding like"YES"

Interactive Behavior Shifts

Tough Customers 101

"Being Right" is a Booby Prize

Creative Expectation Response

Customer Loyalty


About the organizer: The San Francisco Small Business Development Center (SBDC) provides expert no-cost advising and workshops to guide small businesses to success. We work hands-on with entrepreneurs and business owners to address challenges, seize opportunities and help grow our client’s bottom line. For upcoming workshop information, visit

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@San Francisco SBDC


@San Francisco Small Business Development Center

Jacques Bidjima
Small Business Administration
455 Market Street 6 floor
San Francisco

Apply Now

It all starts here. Complete the application and submit your request. A member of the SBDC will follow up with you and help you achieve your small business goals -- at no cost to you.
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Funded in part through a cooperative agreement with the U.S. Small Business Administration. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA or HSU Sponsored Programs Foundation.