Reputation Management and Customer Pitfalls (Webinar)

Reputation Management and Customer Pitfalls (Webinar)

Thursday, September 19, 2019 10:00am to 12:00pm

Managing your online brand and reputation is key in minimizing risk and legal issues. Companies must set internal policies to avoid unintentional issues that might affect their reputation and potentially create a legal dilemma. Learn to identify and focus on current and potential pitfalls, leading to practical solutions to develop company policies. Learn about reputation management, implementing an employee handbook to avoid future issues, and how to deal with customer pitfalls. Learn to protect your brand and employees from potential risk and legal issues. Understand how to evaluate the potential company and customer pitfalls and create company policies that can be implemented to handle them. Attendees will learn and gain tools necessary for minimizing risk and avoiding potential legal issues.


About the organizer: The San Francisco Small Business Development Center (SBDC) provides expert no-cost advising and workshops to guide small businesses to success. We work hands-on with entrepreneurs and business owners to address challenges, seize opportunities and help grow our client’s bottom line. For upcoming workshop information, visit

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@San Francisco SBDC


@San Francisco Small Business Development Center

Jacques Bidjima
Online via Zoom conference Call

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Funded in part through a cooperative agreement with the U.S. Small Business Administration. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA or HSU Sponsored Programs Foundation.